To see how well Service Level Agreements (SLAs) work in cloud services, you can check these key areas:

1. Uptime and Availability:

   • Look at how often the service is up and running. You should aim for a high uptime, like 99.9%. This means the service can only be down for about 8.76 hours a year.

2. Response Time:

   • Check how long it takes to respond to service requests. Many SLAs say that serious problems should get responses in under 30 minutes.

3. Incident Resolution:

   • Look at how long it takes to fix problems. A good SLA usually aims to solve big issues in about 4 hours.

4. Performance Monitoring:

   • Keep an eye on how well the application is running, focusing on things like delay, speed, and error rates. For web applications, a good target for delay is less than 200 milliseconds.

By regularly checking these areas, you can make sure SLAs are followed and continue to work well.