User mental models play a big role in how we interact with computers. When these models don’t match how a system works, it can lead to frustration.

Challenges:

• Sometimes, users have wrong ideas about how a system should work. This can cause confusion.
• When users don’t understand how to use an interface correctly, it makes things harder for them.
• These misunderstandings can lead to mistakes, which can make users unhappy.

Solutions:

• It’s important to do research to see how different users think and understand things.
• We should create and test our designs step by step, paying attention to what users say.
• Using clear and consistent design patterns can help align what users expect with how the system really behaves.

By focusing on user-centered design, we can fix these issues and improve the overall experience for everyone.